Development of a turnkey CRM system — design, creation, and implementation of custom CRM solutions.

The cost of a custom CRM depends on the technical requirements, complexity of the business logic, number of integrations, and selected technology stack. As a general guideline: Basic CRM / MVP - from $5,000 Customer database, leads, deals, sales pipelines, user roles, tasks, basic analytics, data import, and several standard integrations. CRM with Advanced Automation - from $8,000–12,000 Multiple pipelines and user roles, workflows, automated scenarios, advanced reporting, integrations with telephony, email, ERP systems, and AI features for lead and communication management. Complex CRM / Internal Business Platform - from $15,000–20,000+ Custom business logic, multiple departments, large data volumes, complex access permissions, document workflows, business-critical integrations, financial and operational modules, advanced automation, and AI functionality. The final cost is calculated after the technical requirements are agreed, the technology stack is selected, and the required scope of work is estimated in hours.

A basic CRM / MVP typically takes from 6 weeks to develop. The exact timeline depends on the scope of functionality, number of integrations, complexity of the business logic, and selected technology stack. More complex CRM systems with multiple modules, automation, AI features, and integrations may take 3–4 months or longer. After reviewing the requirements, we prepare a roadmap and provide a stage-by-stage estimate so the first working version can be launched as early as possible.

A custom CRM makes sense when a standard solution no longer fits the company’s actual processes. For example, the team may be forced to manage part of the work in Excel, messengers, or additional services, or the business may require custom roles, complex automation, or deep integrations with ERP, telephony, the website, and internal systems. A custom CRM can also become more cost-effective as the company grows. With ready-made SaaS solutions, costs often increase with the number of users, additional modules, and integrations. With your own system, there is no dependency on a third-party vendor’s pricing plans, and functionality can be expanded exactly when the business needs it.

Yes. We integrate AI directly into CRM workflows: inquiry analysis and classification, lead prioritization, call and conversation summaries, response generation, data search, recommendations for managers, and automated handling of repetitive requests. AI can help process leads faster, reduce manual work, and improve the quality of customer communication. We define the specific AI scenarios based on the company’s processes, data, and business needs.

Yes. Before the project begins, the contract clearly defines the scope of work, delivery stages, timeline, payment terms, acceptance criteria, and each party’s responsibilities. Clients can track the actual progress and review the outcome of every stage. Any additional tasks or changes to the timeline or budget are estimated and approved in advance, with no unexpected work or hidden costs. All completed work is covered by a warranty period. Any defects within the agreed scope are resolved at no additional cost. After launch, we can also continue providing technical support and ongoing product development.

Yes. We can sign an NDA before receiving access and starting work. Our custom development and new functionality are covered by a warranty period: if an issue relates to functionality implemented by our team, we fix it at no additional cost. Specific warranty terms are agreed before work begins, depending on the type and scope of the project.